BASHFLY LIMITED (“Bashfly”, “we”, “us”) respects your privacy and is committed to protecting the personal information you share when you use the Bashfly app, website and services.
1. Information We Collect
We collect your name, username, phone number and email; identity details for verification (BVN or NIN) where required; your transaction and wallet activity; and device and usage information such as IP address and app version.
2. How We Use Your Information
We use your information to provide and operate our services (data, airtime, bills, cable TV, electricity, travel & Umrah booking, eSIM, virtual numbers and agent-assisted airtime-to-cash); verify your identity and prevent fraud; process wallet payments and travel deposits; provide support; and comply with applicable Nigerian law.
3. Sharing Your Information
We do not sell your personal information. We share it only with the licensed payment, banking, telecom and verification partners needed to complete your transactions, and with authorities where required by law.
4. Data Security
We protect your information using encryption, secure servers, access controls and other industry safeguards. Sensitive identity numbers are stored encrypted.
5. Data Retention
We retain your information for as long as your account is active and afterward only as required by law or to resolve disputes.
6. Cookies
Our website and app use cookies and similar technologies to keep you signed in, remember preferences and improve the service.
7. Your Rights & Account Deletion
You may request access to or correction of your personal information at any time. You can permanently delete your account and personal data directly in the app under Profile → Delete Account, or by emailing us. Any remaining wallet balance must be spent before deletion. Some financial records may be retained only where required by Nigerian law.
8. Contact
BASHFLY LIMITED, B11 & B12 AIT Plaza, Babban Dodo, Zaria City, Kaduna State, Nigeria. Email admin@bashflylimited.com · +234 806 666 6051.
This policy may be updated from time to time. Continued use of Bashfly means you accept the current policy.